Refund Policy

14-day right to cancel

You can cancel your purchase within 14 days of payment, without giving a reason.

When you pay, you ask us to start the service straight away. This means:

• Before your analysis has been sent: you can cancel and get a full refund, even if you have started or finished the questionnaire.
• After your analysis has been sent: the service has been fully provided and, as you accepted at checkout, the right to cancel no longer applies, as permitted by consumer law.

If you live in Brazil, the 7-day right of withdrawal under the Brazilian Consumer Defence Code applies in full.

If something goes wrong on our side

If your analysis is not sent within 7 days of completing the questionnaire because of a problem on our side, and we cannot send it after you contact us, we refund the full amount.

How to ask

Write to izhar1@pm.me from the email you used to buy, saying you want to cancel. You can use this wording: “I hereby give notice that I cancel my contract for the Digital Food Assessment service, paid on [date], with the email [email].”

How the refund is made

We refund to the same payment method within 14 days of your request, at no cost to you. Exchange-rate differences or fees charged by your bank are outside our control.

Your other rights

This policy does not limit your statutory rights as a consumer. Last updated: 12 October 2026.